Cookie Notice
Cookies on our websites
Both the London Coliseum and this website are run by English National Opera Limited, a charity registered in England and Wales (charity number 257210) (VAT number 539 3482 20) at London Coliseum St Martin’s Lane London WC2N 4ES (“ENO”).
Many websites, including londoncoliseum.org and eno.org, use digital tools to enhance user-friendliness and to make the site as interesting and relevant as possible for each individual user. Cookies are one of these useful methods that we use to enhance your experience of our websites.
We feel it is important for you to be informed about the cookies that we use and the purpose behind our use of them. This policy should be read alongside our Privacy Notice so that you can fully understand how we use your data.
What are cookies?
A cookie is a small text file sent to your computer or device (such as mobile phones, tablets, and laptops) when you visit a web site. Stored in your web browser, the information can be retrieved to notify the particular web site you are visiting of your previous activity.
The text file information is comprised of:
- The name of the server the cookie was sent from
- Their ‘lifetime’ (i.e. how long they will be active) and
- A ‘value’ (usually a randomly generated number that is used to identify you when you visit our websites)
A cookie stores select, basic information based on your visit to the London Coliseum website. Examples of data about you that is stored by the cookie would be information you enter into a registration form, for example your email address, first and last names, and post code. The cookie is kept in your web browser (which is the program you use to access the internet, such as Google Chrome or Internet Explorer), usually in the browser’s ‘cookie file’.
Cookies will either last for the length of time you use the website, or may stay on your computer for a limited period of time to allow londoncoliseum.org to recognise you if you return to the sites. If you do return, the data in the cookie can be used to let the website know how you have used it (for example, which pages you have navigated between giving an idea of your areas of interest). They are used solely for this purpose, and can’t be used to collect information from your computer or device, or to access your files. They will not harm your computer or device and cannot expose them to cyber threats like viruses or other harmful malware, nor can they be used on their own to identify you.
We use cookies to provide you with an easier, streamlined, more customised service on londoncoliseum.org and to track how our visitors use londoncoliseum.org. This gives us an informed idea of how we can make our services better for you.
How to control or delete cookies
You can easily block or delete cookies on any other website in your browser settings. If you are unsure, a simple internet search for instructions pertaining to your specific browser program will give you all the directions you need.
You can reject all cookies, or can choose to reject certain cookies. You can also configure your browser to get notifications when a cookie is offered.
For help on how to delete cookies, visit www.aboutcookies.org. Please be aware, though, that if you do choose to reject or restrict cookies your experience of eno.org may not reach its full potential.
Cookies we use
Cookies enable us to tailor particular parts of the site to your needs. The below table shows the types of cookies which are frequently used by websites today, together with their purpose:
| Cookie Purpose | Description |
| Necessary cookies | Necessary cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies. |
| Statistic cookies | Statistic cookies help website owners to understand how visitors interact with websites by collecting and reporting information anonymously. |
| Marketing cookies (advertising and social media) | Marketing cookies are used to track visitors across websites. The intention is to display ads that are relevant and engaging for the individual user and thereby more valuable for publishers and third party advertisers. |
See the table below for more information about necessary and statistical cookies we use on londoncoliseum.org.
Necessary
| Cookie name | Duration | Description |
| _cfduid | 1 year | Used to identify trusted web traffic |
| _dc_gtm | Session | Used with Google Tag Manager |
| ASP.NET_SessionId | Session | Used to ensure users’ tickets stay in the basket as they browse the site |
| Queue-it-# | Session | Used to distribute traffic on the website over several servers during busy periods |
| cookiesAccepted | Session | Internal cookie used to tell us when we have to display our cookies message. |
| PHPSESSID | Session |
Statistics
| Cookie name | Duration | Description |
| _qca | 1 year | Used by Quantserve.com to generate reports for optimising website content. Collects anonymous data on users’ visits to the site. |
| _dc_gtm_UA-# | Session | Used by Google Tag Manager to control the loading of a Google Analytics script tag. |
| _ga | 2 years | Registers a unique ID that is used to generate statistical data on how the visitor uses the website. These data are collected anonymously. |
| _gat | Session | Used by Google Analytics to throttle request rate |
| _gid | Session | Registers a unique ID that is used to generate statistical data on how the visitor uses the website. These data are collected anonymously. |
| d | 3 months | Collects anonymous data on users’ visits to the website, such as the number of visits, average time spent on the website and what pages have been loaded with the purpose of generating reports for optimising the website content content. |
| optimizelyBuckets | 8 months | A performance cookie from Google Optimize |
| optimizelyEndUserId | 8 months | A performance cookie from Google Optimize |
| optimizelyEndUserId | 8 months | A performance cookie from Google Optimize |
Third party cookies
Addthis
Addthis is a social bookmarking service which is integrated into our website with the use of a web widget.
Audience2Media
Audience2Media is an Audience Targeting Platform (KRYPTON) & Influencer Marketing Platform (IMPACT).
Facebook
Facebook is a social media and networking company.
Google DoubleClick
DoubleClick is a subsidiary of Google which develops and provides Internet ad serving services.
Google DV360
Display and Video 360 is Google’s Demand Side Platform (DSP) which allows advertisers to bid and buy advertising inventory.
Hotjar
Hotjar is an analytics tool we use to assess how visitors are using our website.
MediaMath
MediaMath is a global provider of digital advertising media and data management technology.
Quantcast
Quantcast owns Quantserve and they specialise in AI-driven real-time advertising, audience insights & measurement.
Sizmek
Sizmek is an independent advertising platform (DSP).
Twitter
Twitter is a social media and networking company.
| Cookie name | Duration | Description |
| _hstc | A cookie associated with the website Hotjar.com | |
| hubspotutk | 10 years | A cookie associated with the website Hotjar.com |
| intercom-lou-c5ke8zbr | 11 months | A cookie associated with the website Hotjar.com |
| intercom-session-c5ke8zbr | 7 days | A cookie associated with the website Hotjar.com |
| mp_hj_mixpanel | 1 year | A cookie associated with the website Hotjar.com |
| mp_6d7c50ad560e01715a871a117a2fbd90_mixpanel | 1 year | A cookie associated with the website Hotjar.com |
| c_user | 6 months | An advertising cookie used by Facebook |
| datr | 3 years | An advertising cookie used by Facebook |
| fr | 3 months | An advertising cookie used by Facebook |
| pl | 3 months | An advertising cookie used by Facebook |
| sb | 3 years | An advertising cookie used by Facebook |
| tr | Session | An advertising cookie used by Facebook |
| xs | 6 months | An advertising cookie used by Facebook |
| 1P_JAR | 1 month | An advertising cookie used by Google |
| ads/ga-audiences | Session | An advertising cookie used by Google |
| APISID | 3 years | An advertising cookie used by Google |
| collect | Session | An advertising cookie used by Google |
| CONSENT | 20 years | An advertising cookie used by Google |
| DV | Session | An advertising cookie used by Google |
| HSID | 3 years | An advertising cookie used by Google |
| IDE | 2 years | An advertising cookie used by Google |
| NID | 6 months | An advertising cookie used by Google |
| SAPISID | 3 years | An advertising cookie used by Google |
| OTZ | 1 month | An advertising cookie used by Google |
| SID | 3 years | An advertising cookie used by Google |
| SSID | 3 years | An advertising cookie used by Google |
| test_cookie | Session | An advertising cookie used by Google |
| _atuvc | 13 months | A cookie associated with AddThis social sharing widget. This cookie stores an updated page share count |
| _atuvs | Session | A cookie associated with AddThis social sharing widget. |
| bku | 256 days | A cookie associated with AddThis social sharing widget. |
| di2 | 1 year | A cookie associated with AddThis social sharing widget. |
| loc | 13 months | A cookie associated with AddThis social sharing widget. |
| mus | 1 year | A cookie associated with AddThis social sharing widget. |
| ouid | 1 year | A cookie associated with AddThis social sharing widget. |
| uid | 1 year | A cookie associated with AddThis social sharing widget. Creates a unique user ID to enable visitors to share links on social media. |
| um | 1 year | A cookie associated with AddThis social sharing widget. Registers the sharing of links from our site on social media. |
| uvc | 13 months | A cookie associated with AddThis social sharing widget. |
| xtc | 13 months | A cookie associated with AddThis social sharing widget. |
| cid | 12 months | A cookie associated with Crimtan. |
| opt | 12 months | A cookie associated with Crimtan. |
Third party cookies from the producers of Hairspray
| Cookie name | Duration | Description |
| bs.serving-sys.com | 3 months | An advertising cookie used by Sizmek |
If you wish to not have this information used for the purpose of serving you interest-based ads, you may opt-out. Please note this does not opt you out of being served ads; you will continue to receive generic ads.
Quick links to other policies
Last updated: January 2020